How to start a return
After delivery, start the process from your account order area (or follow links in post-sale messages). You will receive the return address or label when the applicable catalogue flow provides one.
Returns
Right of withdrawal and returns — how it works.
For most distance purchases, statutory withdrawal rights apply within legal limits. Time windows, exceptions and operational steps are those shown in your account and order emails.
Period stated at checkout / in order confirmation
Product intact, labels and packaging where required
Hygiene, personalisation and sealed goods: restrictions
Refund to the same payment method unless agreed otherwise
What cannot be returned
Excluded or restricted items may include, among others: perishables, opened intimate hygiene goods, software with broken seal, made-to-order or clearly personalised items, sealed goods unsuitable for return for health or hygiene reasons, under applicable law.
Assessment and refund
Refunds are issued after we confirm the return meets the stated conditions. For goods used beyond what is necessary to establish their nature and characteristics, a proportionate deduction may apply where the law allows.
Return shipping costs
Unless mandatory law says otherwise or we made an error (defective, non-conforming or wrongly shipped item), return postage is normally paid by the customer, except where the guided flow states differently.