Privacy
Dedalshop is the commercial brand; Dedal Services AG (“we”), Steinwiesenstrasse 3, CH-8952 Schlieren, is the controller of personal data processed for dedalshop.ch (account, orders, support). For tracking technologies, please also read the Cookies page.
Controller: Dedal Services AG · Dedalshop brand
Purposes: e‑commerce, support, security
Legal bases: contract, consent, legitimate interest, law
Rights: access, rectification, erasure, complaint
The controller is Dedal Services AG, UID CHE-221.348.585, Steinwiesenstrasse 3, CH-8952 Schlieren, Switzerland. Dedalshop is the brand of the online store; privacy rights (access, rectification, complaint, etc.) are exercised with the company. To exercise your rights or ask privacy questions, write to the addresses published on the site (e.g. info@dedalshop.ch) with a clear subject and a secure reply address.
Depending on your interaction we may process: identity and contact data; billing and shipping details; account credentials; order content; support messages; technical data (IP address, logs, browser type, device, pages viewed); data collected via cookies and similar technologies as described in the Cookie policy.
We process data to perform purchase contracts (orders, payments, delivery, returns), operate your account, respond to requests and meet legal duties (tax, accounting, cooperation with authorities). With your consent: newsletters or promotional messages where offered, and non-essential cookies. For site security, fraud prevention and service improvement we may also rely on legitimate interests, balanced against your rights.
We use processors acting on our instructions (hosting, e-mail infrastructure, payment providers such as Stripe, analytics if enabled, logistics partners). They are bound by contract and, where required, data-processing agreements. We do not sell your personal data.
If data is processed outside Switzerland or the EEA, we use appropriate safeguards (adequacy decisions, standard contractual clauses or equivalent measures under applicable law), consistent with group legal practice.
We keep data as long as needed for the purposes above and for statutory retention (e.g. accounting records). Exact periods depend on the data category and your contractual relationship.
Where applicable law allows, you may request access, rectification, erasure, restriction, data portability, object to processing based on legitimate interests and withdraw consent (without affecting the lawfulness of earlier processing). You may lodge a complaint with your competent data-protection authority.
We apply reasonable technical and organisational measures to protect personal data. We may update this notice; the revision date will be shown at the bottom of the page or we will notify you where the law requires.